Documentation
Proact examines and documents business-critical systems, primarily within the fields of storage and archiving, with regard to configuration and design as well as procedures concerning administration and monitoring. To secure high levels of uptime and reliable operation of these systems, it is important for information about the systems and their management to be available to as many people as possible and not, as is usually the case, to just a few system specialists.
A number of situations exist in which it is important to recognise the design of the company’s business-critical systems – physical as well as logical. This can apply to situations as diverse as disaster recovery or software/hardware upgrades. A program update carried out incorrectly could, for example, bring important systems to a standstill if there is no knowledge of the different, sometimes complex, dependencies and relationships that exist.
The documentation service can cover everything, from a fundamental site inspection including an inventory of the system environment with regard to hardware, hardware configuration, as well as installed software/licences and software configurations, through to combined systems and operations documentation that also describes procedures concerning systems operation, administration and maintenance.